1. Introduction
Vine & Branch Pest Control (“Company,” “we,” “our,” “us”) operates the website vineandbranchpestcontrol.com(“Website”). We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our Website and services.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Website.
2. Information We Collect
A. Personal Data You Provide
We collect personal data when you voluntarily provide it, including:
- Contact Information: Name, email address, phone number, and mailing address.
- Service Requests: Information provided when scheduling pest control services.
- Customer Support: Information submitted via contact forms or support inquiries.
- Comments & Reviews: Data shared when leaving comments or reviews on our Website.
B. Automatically Collected Data
Certain data is collected automatically when you visit our Website, including:
- IP Address & Browser Information: Used for security, spam detection, and analytics.
- Cookies & Tracking Technologies: Used for Website functionality, analytics, and improving user experience (see Section 5).
3. How We Use Your Information
We use your personal data for the following purposes:
✔ Service Fulfillment: Scheduling, confirming, and managing pest control services.
✔ Customer Support: Responding to inquiries and providing assistance.
✔ Website Improvement: Analyzing usage trends to enhance functionality.
✔ Security & Fraud Prevention: Protecting against unauthorized access or activity.
✔ Legal Compliance: Meeting regulatory or legal obligations.
We do not sell or share your personal data for marketing purposes.
4. Third-Party Services
We work with third-party providers to enhance our services:
- Scheduling System: We use Jobber to manage service requests. Your information is processed according to their privacy policy.
- Email Hosting: Our email is hosted by GoDaddy. See their privacy policy for more details.
- Analytics: We use Google Analytics for anonymous Website usage tracking. You can opt-out here.
We ensure our third-party partners comply with industry security standards.
5. Cookies & Tracking Technologies
Our Website uses cookies to improve user experience. Cookies help us:
✅ Store user preferences.
✅ Provide secure logins for registered users.
✅ Analyze website traffic with Google Analytics.
If you prefer, you can disable cookies through your browser settings. However, doing so may limit certain Website features.
6. Data Retention
We retain personal data only as long as necessary to provide services and comply with legal obligations. You may request deletion of your data, subject to regulatory requirements.
7. Security Measures
We use industry-standard security protocols, including SSL encryption, to protect your data from unauthorized access. However, no online service is 100% secure, and we encourage users to safeguard their login credentials.
8. Your Rights
You have the right to:
- Access & Update your personal data.
- Request Deletion of your personal data (except when required by law).
- Opt-Out of Google Analytics tracking here.
To exercise your rights, contact us at info@vineandbranchpestcontrol.com.
9. Legal Compliance & Disclosures
We may disclose your personal data:
✔ To comply with legal obligations or law enforcement requests.
✔ To investigate fraud or security concerns.
✔ If required by court order or government authority.
We do not release personal data unless legally obligated to do so.
10. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and we encourage you to review it regularly.
For questions or concerns, contact us at:
📧 info@vineandbranchpestcontrol.com
📞 Click to Call: (804) 324-4550